An RFQ is when you intend to buy, sell or swap a cryptocurrency with either fiat (USD, GBP, or EURO) or another cryptocurrency, and wish to contact the desk to perform this transaction. There are a few ways to initiate this RFQ on the chat:

  • Live Pricing

If you would prefer to know the exact price before a trade is completed, we can provide a live price for execution. Due to the fast-moving market, this price quotation can only be fixed for a short period of time before you must decide to trade.

  • At Best Execution

Our team has a strong level of experience and market knowledge, we usually recommend you provide us with your intention to buy sell or swap the cryptocurrency. Then allow us to execute in the market to obtain the best price for you.

  • Limit Orders

If you intend to buy, sell or swap, but do not think the market pricing is optimal yet. You can leave a Limit order with the team to enter into the system. Once the level is reached, and the order is filled, we will notify you via email with a confirmation receipt.


Once a transaction has been confirmed, an email receipt detailing the transactional information will be sent to the client. To transact at CAG, we require your account to be pre-funded with fiat currency or digital assets. The settlement process will be facilitated via debit or credit within the client’s account and will take place according to the details of the transaction.

CAG Custody:

Should the client wish to utilize CAG’s custody services, they must complete the custody agreement. Choosing to take advantage of CAG’s custody service allows clients to use superior technology in protecting the clients crypto.

Your Own Wallet:

Alternatively, if you wish to store the assets privately using alternative storage devices, such as a hot wallet or cold wallet, CAG can assist in sending crypto to you directly. The transfer process has a 24-hour cooldown period before the transfer can take place. For those who choose to self-custody, it is recommended that you:

  • Purchase a hardware wallet (Trezor or Ledger) direct from the company’s website.
  • Build a process around your private and recovery keys, separate them and store them securely.
  • Build a governance protocol around who has access, how the hardware wallet itself is stored and used, and which computers are used to access said hardware device.